Überclok Ion: Midrange Overclocking, with a Warranty
by Matt Campbell on February 12, 2008 4:10 AM EST- Posted in
- Systems
Introduction
There are quite a few manufacturers on the market selling "gaming" PCs. Of these, a number offer "factory-overclocked" configurations, usually at the upper end of the price scale. Überclok is a new company that offers overclocked systems at a relatively low entry price. First, let's look at the company and the ordering experience, and then we'll delve into a review of their entry-level Ion system.
Überclok Overview
Starting with their PR:
"Überclok is a new player in the Gaming PC Market, based in Chicago. We use hardware overclocking to produce faster, more powerful computers than those sold for the same price by other gaming PC companies. By the same token, an Überclok PC costs significantly less than a competing product of equal capability. Every Überclok Gaming PC is overclocked by default and is covered by a three-year parts and labor warranty. If a component fails in those three years, Überclok will replace it free of charge."
Overclocking is the underlying core of Überclok's business model. Particularly in the midrange price segment, overclocking does provide a big performance boost over stock systems, and Überclok is filling in the role of the enthusiast tweaking the system for performance. The question is, can they do it at a reasonable price premium?
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Matt Campbell - Tuesday, February 12, 2008 - link
Apologies if it was confusing, I probably could have worded it better. Suffice it to say that there's plenty of power left over :)7Enigma - Wednesday, February 13, 2008 - link
Not a problem. As I mentioned in my OP, the review was excellent. You guys are just victims of your own high standards, we have little to nit-pick other than wording and occasional typo's! :)HotdogIT - Tuesday, February 12, 2008 - link
If only you guys could take it one step farther, and do like HardOCP did back in the day... love to see you guys review the customer service. That'd be a hoot. A hoot and a half.Then again, it clearly didn't work out too well for Kyle and team...
Syran - Tuesday, February 12, 2008 - link
They used to do Customer Service stuff on AT back in the day on motherboard reviews, and some system builds too. Would definitely like to see that if I'm to think about recommending the possibility of this company to friends; so that I can avoid long-distance support.Uberclok - Tuesday, February 12, 2008 - link
On the subject of long-distance support, I can assure you that we won't ever out-source our phones overseas. We know how quickly an aggravating customer support experience can lose customers for us, so we will always make sure our phone reps:A. know what they're talking about, and
B. can be easily understood.
Also, we C. feed them well - a happy rep is a helpful rep.
- Thomas Glen
Uberclok
(877) 211-4235
crimson117 - Tuesday, February 12, 2008 - link
I think by "long distance support" he meant he could recommend you guys as system builders for his friends, rather than him building and supporting custom systems for his friends. Kind of like how system builders will often recommend Dell or someone else for simple systems, purely so they don't have to support it themselves.But it's nice to know you guys do feed your reps :) Otherwise they start eating each other, and you often lose your best ones to less technically inclined - but hungrier - reps.
CyberHawk - Tuesday, February 12, 2008 - link
What a backround O_oWhere could I get one like that?
caliche - Tuesday, February 12, 2008 - link
That's a wallpaper from the PC game Hellgate London.http://www.hellgatelondon.com/media/wallpaper">http://www.hellgatelondon.com/media/wallpaper
I have not played the game so I can't vouch for it, but it does have some very nice "Techno Gothic" style artwork.